FREQUENTLY ASKED QUESTIONS

- How do I cancel or update an order?

Any changes you need to make to your order must be done within 1 hour of placing your order via email ([email protected]). We do our best to get your order processed and shipped as soon as possible!  

- Current & Holiday Promotions

Discounted pricing during special promotions are offered for a limited time while supplies last. Not applicable on previous orders.

 

- When will my order ship?

Orders are generally shipped within 1-3 business days from the date of order.

 

- Do you ship internationally?

Yes we do.

 

- What carrier do you recommend for return shipping?

For your protection, we recommend that you return all items via a traceable carrier. We are not responsible for packages lost or not received if a tracking number is not provided. You are responsible for prepaying your return shipment; we will not accept C.O.D. deliveries.

 

- Can I ship to an address other than my own?

 Yes.

 

- What if I change my mind and want a different size or color after I just placed my order placed?

If you’d like to make a change please email us immediately at [email protected].

 

- How do I initiate a return?

If for any reason you are not satisfied with an item you receive, we will be happy to issue a return or exchange, within 30 days of purchase, provided that the item is still in its original packaging and has not been worn or washed. Little Me items purchased from our online boutique must be returned with their original tags and packaging. Original shipping charges are non-refundable.

 

- Do I have to pay for the return shipping?

Yes. At this time you are responsible for returns to us, however we do offer free shipping on exchanges.

 - Can I Return Or Exchange Items That Were Purchased On Sale?

All items purchased on sale or marked down cannot be returned or exchanged.

 

- What do I do if my item arrives damaged?

Customer satisfaction is our goal. Please contact our customer service representatives at [email protected] and we will be happy to replace the order.

 

- Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for any reason you did not receive an email, please check your spam folder. You can also check your order status by signing into your account on our website.

 

- How do I return a gift I received from your website?

We will happily issue a store credit for all gift returns, as long as the item is returned within 30 days of purchase and has not been worn or washed.

 

- I forgot my password, what should I do?

Click on the Forgot my password link.

 

- I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your credit card has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

 

- What methods of payment do you accept?

We accept Paypal at the moment.

 

- I am interested in carrying Mother's Choice products in my retail store, who should I contact?

If you are interested in becoming our Store Retailer, please email us at [email protected] and one of our Corporate Sales Representatives will contact you to review.

 

- How do I care for my purchase?

Since you will now be devoting a major portion of your life to doing laundry, here are some suggestions to make it easier: For extra comfort, wash all babywear before it's worn. While soap products are ideal for delicates, you should continue using detergents for polyester. Detergents will not affect the flame-resistant properties of polyester sleepwear fabric. Before throwing clothes in the washer, always read the care label. Turn garments inside out to keep them from pilling. Zip all zippers and snap all snaps. To avoid spot bleaching, add detergent and agitate before putting clothes in the washer. If you need to put the clothes in before the detergent and/or bleach, be sure that all garments are completely immersed. Always dry on a low heat setting. High heat increases shrinkage in natural fibers. Always dry velour in a dryer to maintain its even, soft surface.

 

- My baby stained his/her clothing…help!

Stains are a sure thing with any baby. To win this battle, follow these easy tips: Treat every stain as quickly as possible. Don’t allow it to dry. For removal of a spot stain, test an inconspicuous area of the garment. Blot stained area with a paper towel or washcloth to absorb as much of the stain as possible. Rinse thoroughly. Wash using detergents recommended for babywear and prewashes containing enzymes. If applying detergent to a stain, avoid the use of powdered products with blue granules. Don't use bleach on non-colorfast garments. Non-chlorine bleach may be used as needed unless otherwise stated in washing instructions. Dilute any bleach before using. Don't mix acids, ammonia or vinegar with bleach. Don't dry the garment until you are satisfied that the stain is out; heat can set the stain.

 

- Will the clothes shrink?

Our baby wear is carefully designed to allow for shrinkage and will fit comfortably on your baby after washing. Our garments are made with generous diaper allowance and there's plenty of added room in the foot area. A pre-shrunk garment offers the benefit of having already gone through the shrinkage that normally occurs with the first washing.