Delivery charges
We offer free delivery on orders over $100. For orders below this amount, the available delivery charge will be shown clearly before you complete checkout.
HELP & POLICIES
Simple answers for the moments around your order.
From choosing the right essentials to waiting for a parcel or arranging a return, we want every part of shopping with INFANCIE by Mother’s Choice to feel calm, clear and considered. This page brings our key delivery, returns and product questions together in one place.
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View shipping information →
Shipping & Delivery
Delivery costs, order processing, tracking and what to do if your parcel needs attention.
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View returns policy →
Returns
Our 30-day return approach, return conditions and how we handle damaged or incorrect items.
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Browse FAQs →
Frequently Asked Questions
Helpful answers about products, sizing, materials, care, orders, gifting and everyday shopping.
SHIPPING & DELIVERY
From our hands to your home.
We know that when you order something for a little one, you are often waiting for more than a parcel. It may be part of a first bath, a hospital bag, a baby shower, a bedtime routine or a thoughtful gift. We aim to keep the journey clear from checkout to delivery.
Free delivery: orders over $100 qualify for free delivery.
Order processing
Once your order is placed, we begin preparing it for dispatch. Processing times can vary during weekends, public holidays, busy promotional periods or exceptionally high order volumes.
As soon as your order has been dispatched, you will receive the available shipping or tracking information connected to your order.
Delivery estimates
Estimated delivery timing depends on your destination, the delivery service selected and any carrier delays. Delivery estimates shown during checkout are intended as guidance rather than a guaranteed arrival date.
1. Order placed
Your order is received and queued for preparation.
2. Prepared & dispatched
Your items are packed carefully and passed to the delivery carrier.
3. On its way
Use the tracking details provided to follow your parcel where available.
Tracking your order
Where tracking is available, the tracking link or delivery reference will be included in your dispatch confirmation. Tracking can sometimes take a little time to update after a parcel first enters the carrier network.
Incorrect or incomplete delivery details
Please check your delivery address carefully before placing your order. If you notice an error soon after ordering, contact us as quickly as possible. We will do our best to help before the order is dispatched, although changes cannot always be guaranteed once fulfilment has started.
Delayed or missing parcels
If your tracking has not updated for an unusual period, or your parcel appears delayed beyond the expected delivery window, please contact customer care with your order number. We will help review the available tracking information and guide you through the next step.
Damaged parcels
If your parcel arrives visibly damaged, please keep the packaging and contact us as soon as possible. Photos of the packaging and affected item can help us understand what happened and resolve the issue more efficiently.
Multiple items in one order
Wherever practical, items in the same order will be prepared together. In some circumstances, items may be fulfilled or delivered separately. If this happens, the order information provided to you will reflect the available shipment details.
RETURNS
If it is not quite right, we will help make it simple.
Babies grow, gifts change, colours look different in person and sometimes a product simply is not the right fit for your family. Our returns approach is designed to give you a clear and straightforward path when you need one.
Return window: eligible items can be returned within 30 days.
30-day returns
Eligible items may be returned within 30 days of delivery. To help us process your return smoothly, items should be unused, unworn, unwashed and returned in their original condition with any original packaging or product tags still attached where applicable.
Items that may not be eligible for return
For hygiene, safety or practical reasons, some items may not be eligible for return once opened, used or removed from protective packaging. This may include certain personal-care, feeding, hygiene or intimate-use baby products where returning the item would not be appropriate for another family.
Any statutory rights you may have in relation to faulty, damaged or misdescribed goods are not affected.
How to request a return
- Contact customer care within 30 days of delivery.
- Include your order number and the item you would like to return.
- Tell us briefly why you are returning it so we can guide you correctly.
- Wait for the return instructions before sending the item back.
- Package the item carefully so it reaches us in suitable condition.
Refunds
Once an eligible return has been received and reviewed, the approved refund will be issued to the original payment method. The time it takes for the funds to appear can depend on your bank or payment provider.
Original shipping charges
Original shipping charges are generally not refundable unless the return relates to an error on our part, a damaged item, a faulty item or another circumstance where a refund of delivery charges is required.
Return shipping costs
Where a return is due to a change of mind, sizing preference or another reason not caused by an error or fault, return shipping costs may be the customer’s responsibility. If an item is incorrect, damaged or faulty, contact us before returning it so we can provide the appropriate next step.
Wrong, damaged or faulty item
If we sent the wrong item, or your product arrives damaged or appears faulty, please contact customer care as soon as possible with your order number and clear photos where relevant. We will review the issue and work with you toward an appropriate resolution.
Exchanges
Availability can change quickly, especially across baby sizes, colours and seasonal designs. Where direct exchanges are not available, the simplest option may be to return the original eligible item and place a new order for the preferred product.
Gifts
If you received an INFANCIE or Mother’s Choice item as a gift and need help with a return, contact customer care with any order or purchase information available. We will explain the options that apply to the specific order.
FREQUENTLY ASKED QUESTIONS
Helpful answers for everyday questions.
We have gathered the questions families are most likely to have before and after ordering, so you can find what you need without having to search through several different pages.
What is INFANCIE by Mother’s Choice?
INFANCIE is part of the Mother’s Choice family, bringing a softer, coordinated and design-led approach to everyday baby essentials. The focus is on practical products, gentle comfort and thoughtful details for real family routines.
How do I know which size to choose?
Where sizing applies, use the age, size and fit information shown on the individual product page. Because babies grow at different rates, age guidance should be used alongside the product’s specific measurements or fit notes where available.
Where can I find the material composition?
Material information varies by product, so the most accurate composition should always be shown on the individual product page. We keep material information product-specific rather than assuming one composition applies across an entire category.
How should I care for INFANCIE products?
Always follow the care label supplied with the product. Many everyday textile items are designed for practical family care, but washing temperature, drying guidance and other instructions can differ depending on the fabric and product construction.
Do you offer free shipping?
Yes. Orders over $100 qualify for free delivery. For orders below this amount, the available delivery charge will be shown at checkout.
How do I track my order?
If tracking is available for your shipment, the tracking details will be included with your dispatch information. Tracking may take a little time to update after the parcel first enters the carrier network.
Can I change my delivery address after ordering?
Contact customer care as quickly as possible if you notice an address error. We will do our best to help before dispatch, but we cannot guarantee changes once fulfilment or carrier processing has started.
Can I change my delivery address after ordering?
Contact customer care as quickly as possible if you notice an address error. We will do our best to help before dispatch, but we cannot guarantee changes once fulfilment or carrier processing has started.
What should I do if my order is delayed?
Check the latest tracking information first. If the parcel appears unusually delayed or tracking has stopped updating, contact us with your order number and we will help review the available information.
What should I do if an item arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the affected item and packaging where relevant. This helps us understand the issue and provide the most appropriate next step.
Can I return an item if I change my mind?
Eligible items can be returned within 30 days of delivery, provided they meet the return conditions. Items should generally be unused, unworn, unwashed and in their original condition.
Are all products returnable?
Not always. Some products may be restricted from change-of-mind returns for hygiene, safety or practical reasons once opened or used. Faulty, damaged or misdescribed items are handled separately in accordance with the rights that apply to the purchase.
How long does a refund take?
Once an eligible return is received, reviewed and approved, the refund is issued to the original payment method. Your bank or payment provider may need additional time before the funds appear in your account.
Can I exchange an item for another size or colour?
Product availability can change quickly. Where direct exchanges are not available, you may need to return the eligible item and place a new order for the size, colour or variation you prefer.
Can I send an order as a gift?
Yes. Many INFANCIE and Mother’s Choice products are well suited to newborn gifting, baby showers and everyday milestones. Where gift-note or gifting options are available during shopping or checkout, you can use them to make the order more personal.
How can I contact customer care?
Use the Contact page on the website for order questions, product help, sizing guidance, delivery concerns or returns support. Including your order number when contacting us about an existing purchase helps us assist you more efficiently.
STILL NEED HELP?
We are here for the little details too.
Whether you are choosing a size, waiting for a parcel or arranging a return, you should not have to figure it out alone. Send us your question and we will help you find the clearest next step.